How much will my visit cost?

There’s no charge for video visits. They’re covered by MSP.

What should I do to prepare for my video visit?

If you plan to join your video visit using your computer, download the free Google Chrome browser. If you plan to join your video visit using your smart phone or tablet, download the Livecare ConnectTM app. You do not need to create an account or log into the app in order to join your video visit.

Which devices can I use for my video visit?

You can use a computer, tablet, or smartphone (iPhone, iPad, and Android devices) for your video visit. It’s completely up to you.

Is my video visit secure?

Yes! The video technology uses bank-grade encryption. However, make sure you find a quiet, private place in your home or office for your appointment.